Saturday, March 11, 2006
hey... bought this earring online a couple of days before i went to Dubai... Came back with a great shock.. the earring that i bought was like the colour half of it dark blue half of it light blue la.... when it was suppose to be totally light blue... People who know me well knows that i have super high standards when it comes to earring.. i dun mind the price.. but i expect quality good... let me show u pple wat the earring is like... you all compare and make a fair judgement kz? Picture abit blur but can see the big diff...
I actually lodge a complain to the person and this is what they replied me....
Welcome to Lavender RainDrops
Dear yiwen,
So sorry that our description and picture had mislead you.
We are really very sorry that we are unable to give you a better solution as we dont accept exchange/refund of items just because buyer dislike the color where that actual item's color is almost 95% to 99% close to the color in the picture.
Actually, if you are wearing it as earring, the differences in color is hardly can be seen.
In fact, in the actual MV, Rainie is wearing clear color design and not blue color.
We are open to suggestions. Why not you tell us what can we help you?
Hope to hear from you soon.
Best regards,
Lavender RainDrops.
I was angry and i replied with....
But base on the photo which you all pointed out you all said that the light blue is the same as the photo so i expected it to be exactly the same as the photo. How is it possible that refund and exchange are not possible and i am willing to pay the postage to get a different colour of the same design. It is really too obvious as one is navy blue and the other is baby blue. I really cannot accept the answer that you give me. It is far from 95 to 99% different. I hope that you can give me a better suggestion.
Still no reply.... So i decided to go abit harsh....
Hi,
its been quite some time since you reply me... but i really hope you can do something about the earring because it is really unacceptable for me. If nothing is done i will have to go ahead and make a complain to yahoo.... I do not wish to make matters worse so i hope you would comply to i request which is either to change to the colour i want or give me another colour. As i mention earlier, this is a sale by description under section 13 of the sale of goods act under Singapore Business Law, there is an implied condition that goods will match the description and if breach, consumer reserve the rights to either terminate the contract or claim for damages. You mention that you do not accept exchange or refunds but that would too not be acceptable as exclusion clause liek the one you state would be made totally ineffective as In contract for sale og good between business party and consumer, business party cannot exclude or restrict liability for breaches for the implied term as to description (Section 13 SOGA). Besides that, you did not mention in your auction that items are no exchangeable. I hope that you really would do something because i really like the earring.
Moral of the story..... 'Its good to study Business Law" :)
Besides that, i went to ask other seller selling the item what the colour of the earring is like.. this is wat the seller told me..
"its totally light baby blue...veri sweet n shiny..=)"
Alright.... thats all...
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feel the magical essence...# ;
